RETURN & REFUND POLICY
Last updated December 13, 2022
RETURNS
All products are subject to manufacturer return policies.
Returns must be postmarked within ninety (90) days of the purchase date and in new and unused condition with all original seals and labels attached. Products that are used, altered or obsolete may not be returned for credit.
Freight charges for returned product(s) are at the customer’s expense and returns are subject to a 20% restocking fee.
Please see below for more information on our return policy.
RETURN PROCESS
You must request a Returned Materials Authorization (RMA) Number prior to returning the product. Products without a valid RMA number will be refused from the shipper and no credit will be issued.
You may request a Return Materials Authorization by contacting us at info@ppodpediatrics.com or 866-877-7763.
REFUNDS
All returns will be inspected prior to processing. Items returned will be issued a refund via the same method in which the item was purchased, minus a 20% restocking fee.
We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at info@ppodpediatrics.com or 866-877-7763 to arrange a refund or exchange.
QUESTIONS
If you have any further questions or comments, you may contact us by phone at 866-877-7763 or by email at info@ppodpediatrics.com.